To him, the Art of Hospitality means going above and beyond by staying one step ahead and addressing guests by name. While providing the Art of Hospitality, George also serves as a liaison between HORIZONS and the TempleArts organization, as HORIZONS is the exclusive caterer for the Temple Theatre.

George began his HORIZONS journey in the fall of 2021 as a server and embraced every opportunity in his first several months. In the summer of 2022, he was promoted to banquet manager and head of concessions at the Temple Theatre.
“From the beginning, I jumped right in,” he says. “The morning of my second day I was at the Temple Theatre and then the next day I worked at an off-site event where we frequently provide catering services. You learn very quickly – in fact, once you’ve been here for two weeks, it might as well be two years!”

Using that math, it’s no wonder George projects decades of experience in every interaction rather than just a few years. “We have a reputation for providing experiences and services that people didn’t even realize they wanted or needed. Stay one or two steps ahead and when a guest asks, you’ve already taken care of it, gift-wrapped and put a bow on it!”

Soon after stepping into the role of banquet manager and head of concessions, he was introduced to the continuous improvement discipline Kaizen, which is about finding small ways to streamline and improve processes day to day. After every event, George takes detailed notes on operations to specifics of team members… what they did well and what they need to work on to everything in between. He credits his success to working with and learning from our leadership team, many of whom have been in the hospitality industry longer than he has been alive!

“I’m very happy every day that I’m here and I love to see successful events. I love the variety and the social aspect of working for HORIZONS and that we are physically active. From setup to paperwork … we’re all over the place!”